RETURNS & EXCHANGES

QUALITY GUARANTEE
If your item arrives damaged, defective, incorrect, or not as described, please contact us within 14 days of delivery with photos of the issue. Highline Diamond will arrange and cover the appropriate return, repair, or replacement.

30-DAY RETURNS & EXCHANGES
Eligible standard collection pieces may be returned or exchanged by contacting us within 30 days of delivery.

RETURNS
Refunds to the original payment method are subject to a made-to-order return fee equal to 10% of the amount actually paid for the returned merchandise, capped at US$300 per return. Customers are responsible for arranging and paying for shipping to Highline Diamond. The return fee and customer-paid return shipping do not apply where the item arrived damaged, defective, incorrect, or not as described.

EXCHANGES
The 10% made-to-order return fee does not apply to exchanges. Customers are responsible for arranging and paying for shipping of the original item to Highline Diamond. We cover shipping of the replacement item back to the customer, with applicable import duties and taxes prepaid.

Complimentary delivery does not include shipping items back to Highline Diamond.

For an exchange to a higher-priced item, the balance must be paid before shipment. If the replacement item is lower in price, the difference will be issued as store credit.

ENGRAVED ITEMS
Engraved items remain eligible for return or exchange. A US$40 engraving removal and refinishing fee applies to each engraved item. For refunds, this fee is in addition to the applicable made-to-order return fee.

RETURN & EXCHANGE ELIGIBILITY
Only the following items are not eligible for return or exchange:

• Fully bespoke pieces — one-of-a-kind designs created from scratch outside our standard collection.
• Items significantly damaged after delivery. Minor surface scratches alone do not make an item ineligible.

Selecting available options on a standard collection product page — including metal, size, diamond, or engraving — does not make the item fully bespoke.

IGI GRADING REPORTS
If an IGI grading report was supplied with your item, it must be returned with the jewelry. A US$100 replacement fee applies to each missing report.

HOW TO START A RETURN OR EXCHANGE
Please email hello@highlinediamond.com within 30 days of delivery, including your order number and whether you are requesting a return or exchange. Our team will provide the return instructions.

Nothing in this policy limits any mandatory consumer rights under applicable law.

LEGACY MEMBERSHIP: A LIFETIME OF EVOLUTION
(Click to activate your lifetime benefits)

Activation Fee: $149 (Lifetime)

We understand that styles evolve. By joining our Legacy Membership Program, you can enjoy a lifetime of flexible upgrades:

• 100% Value Upgrade: Enjoy a 100% trade-in credit for your original purchase toward any future upgrade.
• 1.5X Threshold: To qualify, simply choose any new jewelry valued at at least 50% above your original spend (1.5x the original price).
• Setting Refresh: No need to buy a new ring. Pay only a "Refresh Fee" (from $300) to reset your diamond into a brand-new style. We also offer Gold Material Credit, buying back your old setting’s gold at market value.

CANCELLATIONS

• Within 48 Hours: Cancellation requests submitted within 48 hours of order placement are eligible for a full refund.
• After 48 Hours: Our design team begins production immediately. Cancellations made after 48 hours are not accepted, and deposits become non-refundable.