⏳ 1. CRAFTING & PRODUCTION TIME
Most Highline pieces are handcrafted after you order; a limited selection of finished pieces is available through Ready to Ship. To ensure exceptional quality, please allow the following timeframes for production and strict quality control:

• Standard Polished Designs:
  👉 Approximately 15 Business Days
  (For classic designs featuring high-polish finishes)
• Special Finish or Special Craftsmanship:
  👉 20–25 Business Days
  (Due to the intricate artisanal craftsmanship required)
• Fully Bespoke:
  👉 Approximately 4–6 weeks after final design/CAD approval
• Ready to Ship:
  👉 Processing, sizing, and dispatch within 2 business days

✈️ 2. GLOBAL EXPRESS SHIPPING
Once your jewelry passes our final quality inspection, it is packaged securely and handed over to our premium express carriers:

• Our Partners: DHL Express & FedEx
• Worldwide Transit Time: 5–7 Business Days

Note: Delivery may occasionally be extended due to force majeure factors (such as extreme weather, regional customs delays, or local holidays) depending on your exact location.

🎁 3. COMPLIMENTARY DELIVERY
We provide complimentary tracked DHL Express or FedEx delivery to all destinations available at checkout, with no minimum purchase required.

• How it works: Select an available destination at checkout and enter your complete shipping address. Complimentary initial delivery will apply automatically.

💼 4. PREPAID IMPORT DUTIES & TAXES
Highline Diamond prepays all applicable import duties and taxes. Any applicable sales tax will be shown in your final order total at checkout, with no import duties due upon delivery.

• Special Circumstances: Local customs may occasionally ask the recipient to provide identification or additional information. Highline Diamond remains responsible for the applicable import duties and taxes covered by your order.

🔐 5. SECURE DELIVERY
All orders travel by tracked DHL Express or FedEx service. Risk of loss remains with Highline Diamond until the order is delivered to the shipping address and the required signature is completed. If the customer requests a delivery reroute or address change after dispatch, Highline Diamond is not responsible for losses or delivery issues resulting from that customer-requested change.

↩ 6. RETURN & EXCHANGE SHIPPING
For eligible returns and exchanges, customers are responsible for arranging and paying for shipping of the item to Highline Diamond. For approved exchanges, Highline Diamond covers shipping of the replacement item back to the customer, with applicable import duties and taxes prepaid.

Complimentary delivery does not include shipping items back to Highline Diamond. If an item arrives damaged, defective, incorrect, or not as described, we will arrange and cover the required shipping.

✉️ NEED HELP?
If you have any questions about your order or shipping, please contact our customer support team at hello@highlinediamond.com.