At HIGHLINE, we stand behind the quality and craftsmanship of our jewelry. Our lifetime warranty applies to all Highline jewelry, ensuring your piece remains as beautiful as the day you received it.

WHAT IS INCLUDED (LIFETIME WARRANTY):

• Complimentary Lifetime Professional Cleaning: We highly recommend that you clean and inspect your jewelry regularly. You are welcome to send your piece to us for professional cleaning at any time.
• Complimentary Lifetime Inspections: Includes checking and tightening of loose stones and assessment of prongs to ensure your diamonds are secure.
• Lifetime Side Stone Replacement: We offer complimentary replacement for side stones (weighing 0.10ct or less) that are lost due to manufacturing defects or normal setting issues, for the lifetime of your HIGHLINE piece.

WHAT IS NOT COVERED:

• Lost center stones and stones greater than 0.10ct.
• Rhodium Plating (maintenance) for white gold rings.
• Damaged Jewelry due to improper care or accidental damage: This includes but is not limited to: dents, bent rings, chipped stones, broken prongs due to impact/pressure, and heavy scratches from daily wear and tear.
• Lost or Stolen pieces.
• Third-Party Work: Please note that damage or defects caused by, resulting from, or affected by unauthorized third-party repair, resizing, polishing, or modification are not covered by the Highline warranty.

RESIZING & REPAIRS

Jewelry is delicate by nature. If your piece needs a repair, please contact us first. Our team will evaluate your piece. If the issue is covered under warranty (e.g., a loose side stone), we will fix it for free. If it is due to accidental damage (e.g., a bent band), we will provide a quote for the repair cost.

• Complimentary Resizing: Eligible styles receive one complimentary resizing within 30 days of delivery, up or down by up to 2 sizes. Customers cover shipping to our studio; Highline Diamond covers tracked DHL/FedEx return shipping.
• Additional Resizing or Repairs: Work outside the complimentary 30-day resizing benefit is assessed individually, and we will provide a quote before proceeding. Full eternity bands and some intricate designs cannot be resized.
• International Clients: Our team will provide the correct shipping and customs instructions. Highline Diamond covers duties and taxes on the return delivery from our studio.

• Important: Please ensure your shipment requires a signature on delivery and that your jewelry is carefully packed and padded for protection. We are not responsible for any damage that occurs in transit due to poor or insufficient packaging.
• Address Changes: We are only responsible for shipping your package to the mailing address originally provided. If you choose to re-route or make changes to the delivery address after the package has shipped, we cannot be held liable for any issues, delays, or losses.
• Next Steps: Once we receive your package, we’ll confirm its arrival, assess the piece, and update you on the status and timeframe.

For questions regarding repairs and resizing, please contact our customer service specialists at [hello@highlinediamond.com].